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ABSOLUTE-ZERO® Dry Ice Snow Maker PDF
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Request for Quote (RFQ)

How to submit an RFQ: Download PDF

Add Products online to cart, then submit your RFQ

 

Edit Order

Change Item/Quantity

How can I change my order?

Please send an email to Order@polar-tech.com providing what changes need to be made, such as increasing or decreasing quantities or a full item change. For easier processing, please include “Revised” in the subject line. Our Customer Service team will follow up if any  additional information is needed. 

           

Are there any fees to change my order?

If your order has already been processed, depending on what stage the order is in, change fees may apply to the item(s) and/or order. 

Wrong Shipping Address

How can I change the Ship To address on my order?

Call us or simply send us an email Order@polar-tech.com with the new Ship To address. If your order has already been processed, depending on what stage the order is in, we may be able update the Ship To address. 

•  If the order has shipped, the carrier will need to be contacted to update the address.
•  If the order shipped with one of our preferred carriers as prepay and add, our Customer Service team will work with the carrier to submit the changes.
•  If the order is shipping with your preferred carrier, you will need to work with the carrier directly to update the address.

           

Are there additional fees to change my shipping address? 

If the order has not been processed, we can update the ship to address. Please note this may incur a 5% or $25 fee to change shipping paperwork.

If the order has shipped, the carrier will need to be contacted to update the address. This may result in a re-consignment fee. Depending on the shipping method, this may be billed either by your preferred carrier directly to you or by Polar Tech. 

Backorders

I see there are back-ordered items. Can you ship the in-stock items now?

Yes, please note that you will incur two freight charges.

           

Are there other locations my items can ship from to avoid having a back-order?

Yes, please contact Customer Service.

Shipping & Pickup

Terms: Freight and Carrier
Customer Pick Up Info

I am sending in my own carrier. How will I know when it is ready?

Great! Our shipping team will either call or email to let you know when the order is ready to be picked up. Provide us with the contact name and best method of communication (phone, email, etc.).

We require orders to be picked up within 48 business hours.  

Track My Order

Visit our Freight page for more information.

Order Support

Checking My Delivery

Please carefully examine your order PRIOR to signing the CARRIER’S delivery receipt (or Proof of Delivery – POD).

If there is noticeable damage to your product, if the wrong items were delivered, or if there are incorrect quantities, this MUST be clearly notated on the delivery receipt.

Accept the delivery and contact Polar Tech within 48 business hours for a resolution. If there is not enough time for inspection, notate the delivery receipt with “Pending Further Inspection”. However, once the delivery receipt is signed clear by you or one of your employees, a return or claim will be nearly impossible to create.

SUBMIT A CLAIM

Fill out our claim form below and prepare the following documentation:

Returns

Returns must be requested within 30 days of product being received to delivery location. Customers are responsible for return freight and a 30% restocking fee. Only unopened and sellable product will be eligible for credit. Any damaged items will not be credited. Custom items cannot be returned. Polar Tech must be notified of the return PRIOR to being received. If we are not aware of the return, and it arrives without authorization, Polar Tech will not accept it; it will return to you.

SUBMIT A CLAIM

Please allow 1-2 business days for a response from our Order Support team.

Damages

In order to process your claim, Polar Tech will request the following required the documents. PLEASE NOTE IF REQUIRED DOCUMENTATION OF CLAIM IS NOT PROVIDED, CREDIT WILL NOT BE APPROVED. REPLACEMENTS ARE ONLY USED AS LAST RESORT OPTION.

Fill out our claim form below and prepare the following documentation:

  • Signed Delivery Receipt noting damages
  • Photos of damaged product
  • FIFO tag (found on full trays of product), Certification Stamp (found on bottom of corrugated box) or Date Stamp found on side of refrigerant boxes
  • Additional documentation may be requested by our Order Support team

SUBMIT A CLAIM

Please allow 1-2 business days for a response from our Order Support team.

Wrong Items

Fill out our claim form below and prepare the following documentation:

  • Photos of incorrect product
  • FIFO tag (found on full trays of product), Certification Stamp (found on bottom of corrugated box) or Date Stamp found on side of refrigerant boxes
  • Additional documentation may be requested by our Order Support team

SUBMIT A CLAIM

Please allow 1-2 business days for a response from our Order Support team.

Credits

Credits will be applied within 30 days of being received.

What would disqualify me from receiving a credit?

  • Sending a claim later than 48 hours after delivery
  • Incorrectly signing the carrier copy of the Proof of Delivery
  • Unauthorized returns
  • Shipments that are Customer Pickup, Collect or Third Party

SUBMIT A CLAIM

Please allow 1-2 business days for a response from our Order Support team.

Account Info

Tax Info

Our business is text exempt. How do I submit my exemption certificate(s)?

If you qualify for tax-exempt status on the products you are purchasing, please provide the state specific tax exempt documentation in advance, prior to placing your orders.

Use this helpful guide on how to create and send your tax documents to Polar Tech through Avalara CertExpress: Download PDF

Use this direct link to upload your exemptions to Avalara CertExpress:  

https://app.certexpress.com/?c=3352797645796d336734543342374d623848493d

Edit Info

Our business has changed names. How can we have this updated? 

Please provide written authorization for the account name change in addition to the billing address. This information must be sent to our Accounts Receivable department. If we need additional information, our Accounting or Customer Service teams will follow up. 

            

We need to add or remove a contact on our account. How this be completed?

We can help! Send an email to Customer Service and Accounting with the contact information that needs to be added or removed from the account. We will update this change within 24 business hours. 

 

Manage Payment Options

How can I update my credit card information?

Simple! Fill out the Credit Card Authorization Form and send to customerservice@polar-tech.com or call one of our Customer Service representatives at 800-423-2749.

            

How can I apply for terms?

Please fill out the Credit Application and email this to accountsreceivable@polar-tech.com. If we have additional questions please let us know. 

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