Once your order ships out, our shipping department will send an email to the contact we have on file for order confirmations. Your tracking number is at the top of that email. Add Administrator to your safe senders to avoid the email going to spam. Our administrator email is not monitored so please do not reply.  If you didn’t receive this email, contact Customer Service and our team will provide tracking to you.


I am sending in my own carrier. How will I know when it is ready?

Great! Our shipping team will either call or email to let you know when the order is ready to be picked up. Provide us with the contact name and best method of communication (phone, email, etc.).

We require orders to be picked up within 48 business hours.  


Call Customer Service at 800-423-2749 or email Customer Service.

Preferred Carriers

View examples of tracking numbers below. Use the corresponding site to track/trace your shipment.

Sample Tracking Number Company Website
1234 5678 1235 FedEx
1Z5241890300317556 UPS Ground
1234567 A & B
123 456 789 A. Duie
123 456 789 Arc Best (ABF)
00123456789 Dayton
1234567890 Dohrn
12345678 Jafrate
12345678 Monroe
12345678-0 New Penn
HZL-1234567890 Pitt Ohio
MIL-123-4567890 Ward













Polar Tech’s Customer Service team must contact these brokers directly for tracking:
RJW, Watsontown, JA Nationwide, Schneider, Echo, Austin Freight, New Age Transportation, XPO Brokerage, Ward Forward Brokerage

Still Have Questions?

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