CLAIM REQUEST

Please complete this claim request in its entirety. Be sure to have your specific order/invoice information ready, including item(s), shipping, and claim details. We will begin to process your claim within 24-48 hours.

Sincerely,
Polar Tech Industries, Inc.

Due to the challenges posed by COVID-19, Polar Tech is NOT accepting returns at this time.

About this survey
Fill out every field to ensure your claim is processed quickly. The question **My claim is regarding** will accept multiple checkmarks.

Reference Number

**My claim is regarding**

DAMAGES: In order to process your claim, Polar Tech will request the following required the documents. PLEASE NOTE IF REQUIRED DOCUMENTATION OF CLAIM IS NOT PROVIDED, CREDIT WILL NOT BE APPROVED. REPLACEMENTS ARE ONLY USED AS LAST RESORT OPTION. Select all documents that you can and will provide.

PRICE DISCREPANCY: In order to process your claim, Polar Tech will request the following required the documents. PLEASE NOTE IF SUPPORTING DOCUMENTATION IS NOT PROVIDED, CREDIT REQUEST WILL NOT BE APPROVED. Select all documents that you can and will provide.

PRODUCT RETURN: PLEASE NOTE RESTOCKING FEES AND RETURN FREIGHT MAY APPLY. Returns must be requested within 30 days of product being received to delivery location. Customers are responsible for return freight and a 30% restocking fee. Only unopened and sellable product will be eligible for credit. Any damaged items will not be credited. Custom items cannot be returned. Polar Tech must be notified of the return PRIOR to being received. If we are not aware of the return, and it arrives without authorization, Polar Tech will not accept it; it will return to you. Click 'Yes' below to acknowledge you have read this, understand and agree.

Has the item(s) been used or re-purposed?

INCORRECT ITEM RECEIVED/ORDERED: In order to process your claim, Polar Tech will request the following required the documents. Select all documents that can and will provide.

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